Your business, inside WhatsApp.

SeriaChat is a WhatsApp CRM. It answers your customers, lets your team step in, and keeps every customer, order and campaign in one place.

A shop owner using SeriaChat on WhatsApp beside the store counter

A customer asks whether the blue item comes in her size, and the business replies that it does.

What is SeriaChat

SeriaChat lets your business connect and engage directly with your customers. Think of it as your own app just used through WhatsApp.

A shop counter with hands holding a phone.

SeriaChat business dashboard with conversation, AI answer, team, and new-contact metrics.

Why SeriaChat

One inbox for AI and your team.
Products and campaigns on WhatsApp.
Every customer in one CRM.
Automation that handles the repeat work.

See why SeriaChat

Hands passing a paper bag across a cafe counter.

SeriaChat overview with conversation metrics, a weekly chart and latest activity.

How it works

Customers message you on WhatsApp.
SeriaChat replies, and your team steps in when it matters.
Customers browse products and you run campaigns, all from WhatsApp.
Every customer's details and history are saved in your WhatsApp CRM.

Hands wrapping a gift box at a shop counter. A customer asks if the gift box is in stock and SeriaChat replies.

SeriaChat inbox showing a customer conversation, a team member stepping in, and the customer saved in the CRM.

Human Touch

Give your team the context and controls to take over a conversation.

Hands tying twine around a parcel.

SeriaChat shared inbox showing a team member handling a customer conversation.

AI that answers

Configure AI replies using your business knowledge and chosen tone.

A florist's hands holding a wrapped bouquet.

SeriaChat knowledge base showing indexed documents and synced sources.

Sell inside WhatsApp

Help customers browse products and build a cart in WhatsApp.

Hands holding a candle in a boutique. A customer asks to see the new range and the reply links to the catalogue.

SeriaChat order pipeline showing performance metrics and order statuses.

Campaigns get replies

Send approved WhatsApp template campaigns to eligible contacts or saved segments.

Hands holding a takeaway coffee. A customer replies YES to an offer and receives a 10% off code.

SeriaChat campaigns list with delivery, read, and reply metrics.

Automation runs itself

Build menus and flows that guide customers, collect information and route requests.

Hands resting on an open planner. A customer sends Menu and receives a numbered menu: Book, Shop, Talk to us.

SeriaChat flows dashboard listing published and draft automations.

Know every customer

Keep customer details and available activity together in SeriaChat.

A cafe counter with a pastry bag passed between two hands.