Start with what you already know
Add your business information to a knowledge base. Opening hours, delivery details, prices and policies all go in.
The AI answers from it
When a customer asks a question, the AI uses your knowledge base to reply. It sticks to what you gave it.
Set the tone
Tell the AI how you like to talk. Friendly. Short. Formal. You set the tone and the instructions in SeriaChat.
Plan for the questions it can’t answer
Some questions need a person. Set up handoff paths so those chats reach your team.
Keep it up to date
When your prices or hours change, change them in the knowledge base.
Want to see how this would work for your business?
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