We keep the reason, not just the result
When WhatsApp can’t deliver a message, it gives a reason code. SeriaChat stores it for every message that fails.
We turn the codes into plain English
A code like 131049 means little to most people. So we explain it. These are the reasons you might see:
- WhatsApp held the message back to protect a person who had received a lot of marketing lately
- The person is in a WhatsApp test group where marketing messages aren’t delivered
- The person isn’t on WhatsApp, hasn’t accepted the latest terms, or is on an old version of the app
- The image or video on the template failed to upload
- The person has told WhatsApp they don’t want marketing messages from you
We don’t guess
Sometimes WhatsApp reports nothing. No delivery and no failure. We show these as they are. We don’t make up a reason.
What you can do with it
Once you can see why messages don’t arrive, you can act. Send offers that are relevant. Don’t over-send. Keep your list healthy. Check your template’s image or video before you send.
Why it matters
A delivery number on its own is just a number. The reasons behind it show you what to change.
Want to see how this would work for your business?
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