Let the AI handle the simple questions
Opening hours. Delivery details. Prices. Add your business information to a knowledge base, and the AI answers from it in the tone you set.
Some chats need a person
A customer is upset. A question is out of the ordinary. Or they just want to talk to someone. You can set up handoff paths for these chats, so they reach your team.
Take over without losing the thread
Your team works from one shared inbox. Before replying, they can see the full conversation and any internal notes. One control turns the AI off for that chat while a person takes over.
Hand it back
When the chat is ready, turn the AI back on.
Why it matters
Simple questions get answered fast. Your team’s time goes to the chats that need a person.
Want to see how this would work for your business?
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